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+31 685883389
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info@kookxtra.com
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Frequently Asked Questions
Have Questions? We've Got Answers!
How do I get started with KOOKXTRA as a chef?
Beginning your KOOKXTRA journey is simple. Sign up on our platform, and we’ll guide you through the kitchen inspection, food tasting, and get you approved all in the same day!
What are the requirements for my kitchen to pass the inspection?
Your kitchen must meet basic hygiene and safety standards. This includes proper storage of ingredients, clean and sanitised cooking areas, and adherence to food safety regulations.
Can I join KOOKXTRA if I'm a hobby chef without professional experience?
Absolutely! KOOKXTRA welcomes all culinary talents, from hobbyists to professional chefs. We provide the support and platform for you to share your passion for cooking.
What types of cuisine or dishes can I offer on KOOKXTRA?
We celebrate diversity in cuisine! You can offer any type of dish you specialise in, as long as it meets our food safety and quality standards
How does KOOKXTRA support chefs with logistics and delivery?
KOOKXTRA provides end-to-end logistics support for both single meal deliveries and catering orders. We handle all the delivery logistics, so you can focus on what you do best - cooking amazing meals.
Are there any fees to join KOOKXTRA as a chef?
Joining KOOKXTRA as a chef does not involve any upfront fees. Instead, we operate on a revenue-sharing model where we take a commission on the orders you receive. This commission helps cover the costs of maintaining the platform and providing end-to-end delivery logistics, which is included in the commission rate. The specific commission percentage varies depending on the type of services you opt for—whether delivery is within the city or extends outside city limits, up to a 250 km radius. This allows you to customise the services according to your needs, ensuring that the commission structure is tailored to suit your business model.
How can I reach more customers through KOOKXTRA?
KOOKXTRA's marketing and technology platform are designed to maximise your exposure to a wide audience across the Netherlands, increasing your orders and customer base.
What support does KOOKXTRA offer for handling customer feedback?
We provide a dedicated customer service team to manage feedback, ensuring you can maintain a positive relationship with your customers while focusing on your culinary creations.
How do I become a KOOKXTRA delivery partner?
Becoming a delivery partner is easy! Simply download the KOOKXTRA app, create an account, and register as a partner through the app. Once registered, you’ll be guided through the onboarding process.
What are the requirements to become a delivery partner?
To join our team, you need to have a valid driver's licence, access to a reliable vehicle, and pass a background check. Specific requirements may vary based on your location.
How is the pay structured for delivery partners?
Our delivery partners enjoy competitive hourly payments, plus the potential to earn bonuses based on delivery performance and customer feedback. We provide higher pay than industry standards, with no hidden terms.
Can I choose my working hours?
Absolutely! KOOKXTRA offers flexible shifts that fit around your life. You can choose to work during lunch, dinner, or both, depending on your availability.
What kind of support does KOOKXTRA offer to its delivery partners?
We provide end-to-end support to all our delivery partners. This includes access to our customer service team, route optimization software, and an emergency contact line for immediate assistance while on the job.
Are there any incentives for delivery partners?
Yes, we highly value hard work and excellent service at KOOKXTRA. Our performance incentives include bonuses and discounts on meals to reward your dedication. Additionally, for delivery partners who commit to working more hours with us and join our payroll, we offer vacation hours and pay. These benefits are designed to recognize and thank you for your outstanding service and commitment to our community.
What happens if I have to cancel a shift?
We understand that flexibility is key for our partners. If you need to cancel a shift, we request that you do so as early as possible (Possibly 48 hrs. -72 hrs. advance notice to the Operation Manager), so we can make necessary adjustments to ensure timely deliveries.
How does KOOKXTRA ensure safety for its delivery partners?
Safety is our top priority at KOOKXTRA. We provide comprehensive training to all delivery partners on safety protocols to ensure you are well-prepared for any situation. Additionally, our app is equipped with helpline numbers and features route tracking to enhance your security while on the job. These tools are designed to keep you safe as you deliver, so you can focus on providing excellent service with peace of mind.
How do I book catering services with KOOKXTRA?
Booking with us is simple. Just visit our Catering page, fill out the enquiry form with details about your event, and we will connect you with our top chefs to customise your menu and finalise the details.
Can I customise the menu for my event?
Absolutely! Personalization is at the heart of what we do. Our chefs will work with you to create a menu that fits your event theme, dietary preferences, and taste perfectly.
What types of events do you cater to?
KOOKXTRA caters to a wide range of events, including corporate meetings, business lunches, birthdays, weddings, family gatherings, and more. No event is too big or too small.
How far in advance do I need to book catering services?
We recommend booking as early as possible, ideally at least two weeks in advance, to ensure the best selection of chefs and menu options for your event.
Do you accommodate dietary restrictions and allergies?
Yes, we prioritise your health and safety. Our chefs can accommodate a variety of dietary restrictions, including allergies, vegetarian, vegan, gluten-free, and more. Just let us know your requirements.
What is included in the catering service?
Our catering service provides comprehensive support for your events, including menu planning, food preparation, and delivery. Additionally, we offer optional services that can be arranged upon request, such as serving staff, bar arrangements, personnel for bar setup, and equipment rental. These services are designed to ensure your event is as seamless and enjoyable as possible, tailored to meet all your needs.
How are the meals prepared and delivered?
Meals are freshly prepared by our chefs in accordance with the highest food safety standards and delivered directly to your event location in temperature-controlled containers.
What is your cancellation policy?
We understand that plans can change. Cancellations made at least one week before the event are fully refundable. For detailed information on cancellations and refunds, please contact our customer service team.
How does the KOOKXTRA Subscription work?
Choose your preferred meal plan, select your delivery days, and enjoy fresh, home-cooked meals delivered to your doorstep. Modify your subscription anytime to fit your schedule.
Can I choose my meals?
Yes! You have the freedom to select from a diverse menu of options to suit your taste preferences and dietary needs
What if I’m not home for a delivery?
No worries. Let us know your preferences for such situations, whether it’s leaving your meal with a neighbour or scheduling a different delivery time.
How do I pause my subscription?
Pausing your subscription is easy. Simply access your account settings and select the pause option, specifying the duration. Resume your plan anytime.
Are there any hidden fees or charges?
Absolutely not. We value transparency. The price you see is the price you pay.