Last Updated on : July 11 , 2023

Thank you for choosing KOOKXTRA for your food purchases. We strive to provide you with the highest quality and satisfaction. In the event that you need to request a refund for your purchase, please review our fulfillment policy below.

(a). Eligibility for Refunds:

Refunds are not possible if the chef has already accepted the orders due to the nature of perishable items (food products). However, the refunds are possible only for below reasons and within a certain time.

• Refunds are eligible within 24 hours of receiving or collecting or picking up the order.

• Incorrect or incomplete order delivered.

• Quality issues or product defects.

• Allergy-related concerns that were not accurately addressed.

• Non-compliance with dietary restrictions communicated during the order.

(b). Refund Request Process:

To request a refund, please follow these steps:

1. Contact our customer support team within 24 hours of receiving your order.

2. Provide the following order details:

   • Date of purchase

   • Orde number

   • Reason for the refund request

3. Please note that without this information, the refund process may be delayed.

4. You can reach us by email – info@kookxtra.com.

5. Our customer support team will review your request and respond within a maximum of 24 business hours with further instructions.

(c). Refund Resolution:

• If your refund request is approved, we will initiate the refund process through Stripe.

• Refunds will be issued to the original payment method used for the purchase.

• Please note that it may take 5-7 business days for the refunded amount to reflect in your account.

(d). Non-Refundable Items:

Certain circumstances may make an item ineligible for a refund, including:

• Consumed or partially consumed food items.

• Refund requests made after the 24-hour eligibility window.

• Customer dissatisfaction based on personal taste preferences or subjective evaluations.

(e) Modification or Cancellation:

• Order modifications can be done 24 hours prior to the scheduled delivery or pickup time.

• Any modifications made after this timeframe may not be accommodated, and refunds may not be applicable.

• Order cancellation is not possible if the order has been accepted by the chef

• Order cancellation and a full refund is possible if the chef rejects an order

Please note that this fulfillment policy is subject to change without prior notice. We appreciate your understanding and cooperation in adhering to these guidelines. For further queries, please reach out to us at info@kookxtra.com